Terms and Conditions
1. I bought an apparel, but it does not fit me. Can I replace it?
Yes, you can surely replace the order, but the item has to be unworn & unwashed. For replacement, you can drop us a mail at store@pieterpetros.com
2. If I receive a wrong product can it be replaced?
We make sure that all our orders are shipped right and that’s why this scenario is most unlikely. But if at it does happen, please raise a replacement request or write us at store@pieterpetros.com
3. How do I place a replacement request?
It’s simple!
If you are not completely satisfied with your purchase from our PPstore, be it due to a wrong sizing / damaged product, you can return the product to us. Returns are only accepted in case of damaged products or incorrect sizing than that mentioned on the site. The replacement request has to be placed within 14 days of delivery.
PPstore is not responsible for lost returns, and we recommend choosing a tracked method of shipping for your returns. When the order is received we will issue your Store Credit via E-Mail within 7 Business Days.
Please Note:
- Merchandise must be returned to PPstore within 14 days of delivery.
- Merchandise must be unworn and unwashed. No stained, damaged, or odorous items will be accepted.
- Merchandise must have all tags, hygiene liners, including any hang tags, attached.
- Any Sales items, orders placed with a Discount Code, Jewellery, and Sunglasses are considered "Final Sale" and are not eligible for exchange.
Process for Returned Products:
- Write to us on store@pieterpetros.com
- You can send us the package via preferred courier partner, we suggest FedEx, DHL or UPS.
- Once we received the returned order and it is in the same condition, we can Exchange the product in below mentioned exchange types.
- You can get the Product Exchanged for a different size.
- If you want to purchase a different product we will issue you a store credit for the invoicing amount of the product you are returning.
Address for return:
PIETER PETROS ® ,
Kastanjedreef 19 ,
2950, Kapellen
Belgium
It can take 14 days or longer for us to receive your return, depending on your location and the courier service you use. Once we receive the returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return.
Non-Returnable/replaceable Items:
- Personal care item
- Gift Cards
- Perishable goods
- Orders placed with Discount Code
- Jewellery
- Sunglasses
5. How will I be refunded for the return?
- Refunds will be processed within 7 to 10 business days after we receive the items from you.
- Refunds are only provided in the form of store credit equivalent to the invoiced price of the item purchased. There would be no refunds in the form of cash for COD orders.
- Our original shipping charges and associated fees (if any) will be deducted from the refunded amount.
Note: In most cases refunds are provided only when your order is damaged during delivery.
PP Store Credit
- Store credit never expires.
- Store credit is provided in your preferred Currency.
- Store Credit cannot be transferred to another person or account.
- Please treat Store Credit like cash.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned.
- Store Credit may be used to purchase gift cards to our store.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
Cookies Policy for PP Store
What Are Cookies
As is common practice with almost all professional websites, this site too uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information we gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to the site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help to know how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
The Cookies We Set
If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
This site offers email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
When you submit data to through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site and whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.