Terms & Conditions

Terms and Conditions

1. I bought an apparel, but it does not fit me. Can I replace it?

Yes, you can surely replace the order, but the item has to be unworn & unwashed. For replacement, you can drop us a mail at store@pieterpetros.com

2. If I receive a wrong product can it be replaced?

We make sure that all our orders are shipped right and that’s why this scenario is most unlikely. But if at it does happen, please raise a replacement request or write us at store@pieterpetros.com

3. How do I place a replacement request?

It’s simple!
If you are not completely satisfied with your purchase from our PPstore, be it due to a wrong sizing / damaged product, you can return the product to us. Returns are only accepted in case of damaged products or incorrect sizing than that mentioned on the site. The replacement request has to be placed within 14 days of delivery.

PPstore is not responsible for lost returns, and we recommend choosing a tracked method of shipping for your returns. When the order is received we will issue your Store Credit via E-Mail within 7 Business Days.

Please Note:

  • Merchandise must be returned to PPstore within 14 days of delivery.
  • Merchandise must be unworn and unwashed. No stained, damaged, or odorous items will be accepted.
  • Merchandise must have all tags, hygiene liners, including any hang tags, attached.
  • Any Sales items, orders placed with a Discount Code, Jewellery, and Sunglasses are considered "Final Sale" and are not eligible for exchange.

Process for Returned Products:

  1. Write to us on store@pieterpetros.com
  2. You can send us the package via preferred courier partner, we suggest FedEx, DHL or UPS.
  3. Once we received the returned order and it is in the same condition, we can Exchange the product in below mentioned exchange types.
    • You can get the Product Exchanged for a different size.
    • If you want to purchase a different product we will issue you a store credit for the invoicing amount of the product you are returning.

Address for return:

Kastanjedreef 19 ,
2950, Kapellen

It can take 14 days or longer for us to receive your return, depending on your location and the courier service you use. Once we receive the returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return.

Non-Returnable/replaceable Items:

  • Personal care item
  • Gift Cards
  • Perishable goods
  • Orders placed with Discount Code
  • Jewellery
  • Sunglasses

5. How will I be refunded for the return?

  • Refunds will be processed within 7 to 10 business days after we receive the items from you.
  • Refunds are only provided in the form of store credit equivalent to the invoiced price of the item purchased. There would be no refunds in the form of cash for COD orders.
  • Our original shipping charges and associated fees (if any) will be deducted from the refunded amount.

Note: In most cases refunds are provided only when your order is damaged during delivery.

PP Store Credit

  • Store credit never expires.
  • Store credit is provided in your preferred Currency.
  • Store Credit cannot be transferred to another person or account.
  • Please treat Store Credit like cash.
  • Store Credit may not be purchased and is only provided when previously purchased items have been returned.
  • Store Credit may be used to purchase gift cards to our store.
  • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.