Frequently Asked Questions
Terms and Conditions
1. I bought an apparel, but it does not fit me. Can I replace it?
Yes, you can surely replace the order, but the item has to be unworn & unwashed. For replacement, you can drop us a mail at email@example.com
2. If I receive a wrong product can it be replaced?
We make sure that all our orders are shipped right and that’s why this scenario is most unlikely. But if it does happen, please raise a replacement request by writing us at firstname.lastname@example.org
3. How do I place a replacement request?
If you are not completely satisfied with your purchase from our PP store, be it due to a wrong sizing / damaged product, you can return the product to us. The replacement request has to be placed within 14 days of delivery.
- Merchandise must be returned to PP store within 14 days of delivery.
- Merchandise must be unworn and unwashed. No stained, damaged, or odorous items will be accepted.
- Merchandise must have all tags, hygiene liners, including any hang tags, attached.
- Jewellery, and Sunglasses are considered "Final Sale" and are not eligible for exchange.
Process for Returned Products:
- Write to us on email@example.com
- You can send us the package via preferred courier partner, we suggest FedEx, DHL or UPS. Or, you can take advantage of our Complementary VIP service, where we will pickup the package, free-of-charge.
- Once we received the returned order and it is in the same condition, we can Exchange the product in below mentioned exchange types.
- You can get the Product Exchanged for a different size.
- If you want to purchase a different product we will issue you a store credit for the invoicing amount of the product you are returning.
Address for return:
PIETER PETROS ® ,
Kastanjedreef 19 ,
It can take 14 days or longer for us to receive your return, depending on your location and the courier service you use. We do recommend to take advantage of our complementary VIP service, then we will pickup the package with International Priority shipping. Once we receive the returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return.
5. How will I be refunded for the return?
- Refunds will be processed within 2 to 3 business days after we receive the items from you.
- Refunds are provided in the form of store credit equivalent to the invoiced price of the item purchased.
PP Store Credit
- Store credit never expires.
- Store credit is provided in your preferred Currency.
- Store Credit is like cash.
- Store Credit may be used to purchase gift cards to our store.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
PIETER PETROS ®, Kastanjedreef 19, 2930 Kapellen, Belgium
!! FREE INTERNATIONAL PRIORITY SHIPPING WORLDWIDE !!
- PP SHIRTS, PP JACKETS, PP GILLETS, PP TEES:
2 weeks Delivery
- PP SHOES:
8 weeks Delivery
- PP EXCLUSIVE OUTFITS:
4 weeks for Trial Outfit + 6 weeks for Final Outfit
- PP ART:
4 weeks Delivery
- World Love Tees:
2 weeks Delivery
All prices are all inclusive.
We cover all shipping and handling costs, as well as all import tax.